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General Employement Form – CDL Drivers, Operations Managers Application

We are now accepting applications for CDL drivers (if you are unsure if you have a CDL, you likely don’t) with a passenger endorsement, and applications for a Daily Operations Manager. Please note, we are not hiring a general manager or looking for additionl Partners at this time. Read the Daily Operations manager PDF below to ensure these job responsibilities excite you. 

We are very much looking forward to adding more wonderful people to our staff and Wyoming River Trips Family. 

Be sure to check out other area attractions if you are thinking of starting a guide career in Cody, Wyo. 

Daily Operations Manager Job Description

Daily Operations Manager Job Description

Edited Jan 2025

 

Daily Operations Manager - Wyoming River Trips

 

Position Type: Full Time/seasonal, salaried + guide pay and tips when applicable, one-season, possibility to renew contract. Growth potential for part time shoulder season/off-season duties 

Contract Desired Schedule: 40 hours per week in managerial role (see descrip.)

Target Start Date: April 2025

Salary: Based on experience and skills you are bringing to the position (see Compensation and Accountability section below). 



About Wyoming River Trips

Wyoming River Trips is currently the oldest continuously run River Outfitter in Cody Wyoming. It was started in 1978 by Rick and Ron Blanchard. By focusing on community, high standards of operation, and hiring highly trained and multi-faceted staff, WRT quickly became the premier river outfitter in the area. Since then WRT has prided itself on setting a high standard for the community with regard to staff, equipment, upholding industry standards, risk management, emphasis on environmental ethics and providing a quality trip with invested staff.

 

In 2020  WRT began it’s transition to second generation ownership and renewed it’s focus on community impact and community building within the organization and collaboratively with other businesses. WRT hires employees both locally and from out of state. Our staff are folks we believe want to be part of a larger, high functioning work place and unique inclusive community. We also hire individuals who are passionate about the outdoors and connection as well as bring their other interests to their role as guide and co-worker.  

 

Position Summary

The Operations manager (OM) will work as part of a team— working with the Head Guide/s and Owners of WRT to oversee the daily operation of the river float, training and performance of Guides, Office Staff, and performing general customer service and larger community partner tasks. The OM must have a deep love for logistics, planning, scheduling, building and maintaining relationships and budgets. Experience as a river guide is preferred. 



OM will manage and coordinate up to 18 guide and driver staff schedules as well as their own schedule. OM will need to balance the needs of the guides and the company when creating schedules, adding additional guests to existing trips or making schedule changes. OM must have an excellent grasp of the interconnectedness of guide schedule changes/ trip changes and overall sales and expense goals. OM will arrive ahead of the river season to train with ownership. The OM should be an excellent communicator, able to give and receive feedback, able to manage challenging customer and staff interaction without compromising company goals and values and take appropriate and timely actions when needed with confidence. 

River season runs May 1 - Oct 1 (potentially later depending on Partners) 

 

OM is responsible for ensuring the enjoyment of 7,500 + customers to the best of their ability, providing staff coaching and training when necessary and supporting WRT ownership in their organizational goals. 

 

The position is currently a 40/ hours+ per week role, single-season contract with option to renew. If a qualified candidate can help us create extra income there will be opportunity to extend a contract to a part-time role in the off-season months.This is an opportunity for growth-minded, highly collaborative and organized individuals who like challenge and a fast paced unique work environment to build on existing managerial or peer-leadership experiences. 

 

The position reports directly to WRT Ownership and will work in collaboration with Ownership. Ownership will be present to varying degrees throughout the season. You can expect weeks where your workload will be shared with ownership and other weeks where you will need to delegate appropriate tasks or hours to Guide staff. 



Required Skills, Qualities and Abilities  

  • Experience managing/working well with individuals older and younger than you, of varying skill levels, with diverse worldviews, political and spiritual beliefs
  • High level of personal organization and ability to create structures that are easy for others to understand and interact with 
  • Ability and willingness to create weekly and monthly reports
  • Ability to utilize existing company manuals and digital documents for your own education and the education of staff 
  • Excellent at delegating appropriate tasks to appropriate individuals at the appropriate time
  • Manage meal budget and food orders/payments
  • Keep receipts and record organized
  • Create staff schedules in a timely manner that balance company goals with staff needs/requests. (scheduling depends heavily on when bookings are made. Lots of last minute bookings means sending schedules is a daily task. Lots of advanced bookings means scheduling can be more of a weekly task with daily attention to upcoming changes)
  • Demonstrates excellent communications and customer relations skills, both verbal and written. The customer is not always right (neither is the staff), AND no customer should ever leave our business feeling  disrespected and unheard
  • Manager candidates should be skilled in de-escalating situations and preserving the dignity of staff AND customers 
  • Cultivator of inclusive and welcoming workplace and raft trips
  • Proficient with Microsoft and Adobe products including Word, Excel and Acrobat, as well as Google applications
  • Able and excited to learn new software that will increase organizational efficiency. 
  • Is able to perform detailed work accurately and on time  
  • Is a proactive, self-starter while understanding when to ask questions and request help  
  • Is punctual, trustworthy and reliable  
  • Works efficiently and effectively both independently and in a team with minimal day to-day supervision  
  • Valid driver’s license

Additional Skills/ Abilities that help

  • Current CDL 
  • Ability to identify new partnership opportunities and present opportunities to Ownership in clear, concise manner siting strengths, weaknesses, opportunities, challenges. All growth opportunities should balance potential growth of company bottom line, with staff retention goals, company and community values. 
  • Background in marketing and social media 



Overview of Responsibilities and Expectations

  • Invest in honing and utilizing a variety of leadership styles and techniques to ensure the success of WRT operational goals including staff enrichment, growth and personal well-being. Example: Transformational, Authentic, Adaptive, Situational, Visionary and Organizational leadership methods and styles will be used when appropriate. 
  • Be the example of and uphold the standard of office and warehouse cleanliness and organization. Facilitate a “Common Area Clean” with all the staff present for that day, once or twice a week.
  • Familiarize yourself with all our policies, procedures, system preferences and resources (available in a Google Drive). Know where they live, how to access them and be able to use them as a resource for yourself and others.  We have a large employee handbook. Guidelines for self and staff evaluations. Partnership documents. Ordering documents and daily/weekly/monthly task outlines.
  • Daily Monitoring and Management of interface between WRT booking platform and real physical guide/driver resources. Manage/adjust capacities accordingly based on driver availability, working vehicles, whether or not we have enough people to cover the office and guide availability. Fill staffing holes when needed.
  • Use Booking platform to capture useful information that helps the company make decisions about spending in the future. I.E. diligently record all referred business from All Trips, Bill Cody Ranch, Absaroka ranch and other Partners.
  • Use scheduling tools to effectively pass useful information to staff in a timely manner. (in 2021 we used Deputy)
  • Plan and execute any relevant staff check-ins in a timely manner
  • Be present for the mornings guide meeting (listening unless something needs to involve you) and post trip guide debrief. If there are any issues that need a managers attention, this is the first place they should come up. The manager will be responsible for facilitating a larger debrief of the day if necessary—especially on hectic days when guides do not have time between trips. The manager will proactively check in during these times to make sure nothing needs to be addressed immediately. 
  • Understand and track budget goals using budget documents. 
  • Managers should have 1 to 2 full days off a week and are responsible for scheduling their days off. 
  • Organize, utilize and report accurately each week/month using provided paperwork (i.e. keeping, marking and tracking receipts, employee timesheets, deposit slips, low inventory reporting/ordering, merchandise orders)

Education and Previous Experience 

  •  High school diploma or GED required; Bachelors or higher preferred
  •  Prior experience in an office environment performing administrative duties or equivalent experience with digital organization of people and information
  • Prior experience as a guide and ability to coach/teach and perform guide skills

Physical Requirements 

Must be able to spend several hours at a time sitting and operating a computer and other office machinery. Must be able to lift and carry oddly shaped objects 45 + lbs pounds. Must be able to read, write and communicate fluently in English. 

Spanish, French or Asian Languages fluency is an added bonus. 

Compensation and Accountability This is a seasonal salaried position and does not include health or retirement benefits at this time. Housing options for the Cody area will be discussed during the interview process. Salary will be paid bi-weekly and will start at $1500+ commensurate on experience and commitment made. Pay and tips for guided trips will be in addition to salaried pay. Managers are expected to schedule 1 to 2 days off a week when possible and prioritize full time and part time guide hires over themselves when scheduling guided trips. The position will be hired with a one-season contract and the possibility to extend to the off-season and future seasons. Growth opportunities are also available within WRT and it’s sister company Wyoming Rivers Cooperative depending on performance. The position currently reports to WRT Ownership. 

Equal Opportunity Wyoming River Trips is dedicated to the principles of equal employment opportunity. WRT prohibits unlawful discrimination against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, military status, genetic information, sexual orientation, or any other status protected by applicable state or local law. In addition, WRT will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to WRT or cause a direct threat to health or safety. WRT will make reasonable accommodation for employees whose work requirements interfere with a religious belief, unless doing so poses undue hardship on WRT. WRT will make reasonable accommodations to otherwise qualified employees due to pregnancy, a health condition related to pregnancy, or the physical recovery from childbirth absent undue hardship. 

To Apply

No calls or drop-ins please

Applications will be accepted until Position fills. Hoping to fill by March 15,2025

CDL Shuttle Driver Application

Raft Shuttle Driver - CDL

Edited Jan 2025

Rafting Trip Shuttle Driver

Position Type: Full Time and Part Time/seasonal hourly 

Desired Schedule Availability: 3-5 days a week, 

Hours: hours dependent on trip schedule. Usually beginning at 7 or 8am and ending around 5pm (with typical lunch break around 12:30). All driving schedules are subject to bookings. Work May be lighter in late May and heavier Mid July.

Target Start Date: May 1 2025

Target End Date: Oct 1 2025

Pay: Based on experience. Starting at $20/hr

Apply here: Raft Shuttle Driver Application - indicate you are applying for a driver position. 

About Wyoming River Trips

Wyoming River Trips is currently the oldest continuously run River Outfitter in Cody Wyoming. It was started in 1978 by Rick and Ron Blanchard. By focusing on community, high standards of operation, and hiring highly trained and multi-faceted staff, WRT quickly became the premier river outfitter in the area. Since then WRT has prided itself on setting a high standard for the community with regard to staff, equipment, upholding industry standards, risk management, emphasis on environmental ethics and providing a quality trip with invested staff. 

In 2020  WRT began it’s transition to second generation ownership and renewed it’s focus on community impact and community building within the organization and collaboratively with other businesses. WRT hires employees both locally and from out of state. Our staff are folks we believe want to be part of a larger, high functioning work place and unique inclusive community. We also hire individuals who are passionate about the outdoors and connection as well as bring their other interests to their role as guide and co-worker.  

Position Summary

Shuttle drivers are responsible for safely transporting passengers, stacks of rafts on raft trailers and other equipment to and from the river, enthusiastically and professionally. Passengers and rafts will be transported in a variety of vehicles ranging from 15 passenger vans to 60 passenger school buses. All vehicles are outfitted with trailer hitches and are used to haul between 2 and 6 rafts at a time. 

All work is dependent on the varying river conditions and the status of the Wyoming rafting season which usually starts in May and can run into late October depending on flows and relevant partnerships. Unlike many other places, weekdays are our busiest days of the week with things often slowing down on the weekends. Full Time drivers can expect to work longer hours on Tuesdays - Thursdays and will be coordinating with up to 2 other drivers and 11 guides each day. Shuttles are driven in town near our operation ranging from 2 miles away to 15 miles away and out of town on the North Fork of the Shoshone River heading toward Yellowstone - 60 miles+. Shuttle drivers will be responsible for alerting management of required maintenance and performing regular safety checks as outlined. Shuttle drivers will need to become acquainted with our emergency procedures and communications for stretches of roads traveled with no cell phone service.

Required Skills, Qualities and Abilities  

  • Strong interpersonal skills and an ability to work with a diverse groups of people
  • Strong work ethic and punctuality
  • Excellent problem solving skills and conflict resolution skills
  • Ability to work weekends
  • Ability to get to and from work
  • Valid Class B or higher Commercial Driver’s License with passenger endorsement.
  • Experience driving various vehicles towing trailers - 12 and 15 passenger vans, 45 passenger buses (with air brakes).  
  • Ability to pull 16-foot boat trailer, loaded or unloaded on WRT shuttles through town and on highways.  
  • Ability to back vehicles with trailers in tight spaces at, turnarounds, parking lots, gas stations, put-ins and take-outs. 
  •  Safely drives in various road conditions, on dirt roads and highways. 
  •  Helps load gear into or out of vehicle or trailer, helps keep guides on schedule and  assists with rigging and derigging of boats if necessary/requested by guides. 
  • Can help load boats when necessary and in a safe and  methodical manner as well as help instruct passengers when appropriate and requested. 
  • Conducts daily vehicle maintenance and pre trip inspections: Fuel vehicle, check and fill oil, check fluids, clean windows, sweep out vehicles, check lights, trailer connections and lights, etc. 
  • Solicit help from Manager in attaining help to wash and wax vehicles as needed. 
  • Report needed repairs and parts to Operations Manager, in his/her absence report to Ownership. 
  • Complete repairs when possible and within your scope of training to do so. All repairs should be recorded in the vehicle log for that vehicle.  
  • Help maintain a clean, neat appearance of office grounds including trash pickup, weed cutting, and recycling. 
  • Looks for ways to better serve the guest and the company.  
  • Maintain a good sense of humor and cooperative attitude in dealing with co-workers and guests.  
  • Communicates well with managers and co-workers and in a timely manner regarding your needs, observations, suggestions or frustrations.  

Additional Skills/ Abilities that help

  • Familiarity with the area attractions/ willingness to learn
  • Interest in area ecology
  • Interest in the river itself. Former and current raft guides with the appropriate licenses are welcome to apply.

Overview of Responsibilities and Expectations

  • Actively participate in WRT team meetings; Assist managers and other staff in building and maintaining a positive and productive work environment—upholding and role modeling company core values and policies. 
  • Desire to establish and grow a thorough understanding of WRT philosophy and values — trip quality, community partnerships, environmental ethics and guest experience; Work to provide the best possible guest experience.
  • Learn and stay current on WRT policies and best practices, including logistics, care of equipment, vehicles, facilities, and paperwork.
  • Perform with care and professionalism all the duties associated with the role of driver.
  • Learn and proactively help improve WRT customer policies, vehicle procedures and emergency vehicle procedures. 
  • Work well with other drivers and maintain WRT vehicle policies among your peers; create a cohesive team that divides work evenly, respects one another and works well to accomplish common goals
  • Other duties as assigned.

General Employment Form

"*" indicates required fields

Name*
Address*
ARE YOU A STUDENT?*
ARE YOU AT LEAST 18 YEARS OLD?*
ARE YOU AUTHORIZED TO WORK IN THE UNITED STATES?*
ARE YOU A VETERAN?*

TYPE OF EMPLOYMENT AND AVAILABILITY

AVAILABILITY*
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CERTIFICATIONS AND LICENSES

DO YOU CURRENTLY POSSESS A COMMERCIAL DRIVER'S LICENSE ?*

PERSONAL INFO

HAVE YOU COMPLETED AN APPLICATION WITH US BEFORE?*
DO YOU KNOW ANYONE WHO WORKS FOR WRT?*
HAVE YOU BEEN EMPLOYED BY WRT BEFORE?*

EMPLOYMENT HISTORY: MOST RECENT

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EMPLOYMENT HISTORY: EMPLOYER #2

OK TO CONTACT THIS EMPLOYER?

EMPLOYMENT HISTORY: EMPLOYER #3

OK TO CONTACT THIS EMPLOYER?
HAVE YOU EVER BEEN DISCHARGED FROM A POSITION, OR TERMINATED DURING PROBATIONARY PERIOD FOR UNSATISFACTORY SERVICE, OR HAVE YOU EVER RESIGNED UPON REQUEST TO AVOID DISCHARGE?*

REFERENCES X3

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By submitting, I authorize WRT representatives to contact my references listed for the purposes of verifying my qualifications. I understand that information will be used confdentially for employment decisions only.

This field is for validation purposes and should be left unchanged.

Explore Our Family River Adventures in Cody, Wyoming

Cody Wyomings Premier Whitewater Rafting Company. Stop by our office to say hi, check out the shop and meet our staff. We’d love to show you our favorite place in town—the Shoshone River.

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Contact Info

  • 233 Yellowstone Ave. Cody WY, 82414 (look for the billboard and turquoise mailbox!)
  • 307-587-6661
  • Open 7 days a week in Summer, Mid May-Sept

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