WRT RESPONSE TO COVID-19
Update April 13th 2022:
Sanitization: WRT is continuing to practice excellent hygiene and sanitization of all equipment after every trip, of all equipment. WRT provides soap and water and hand sanitizer at our offices, on our busses and on all trips where food is served.
Group size: WRT is maintaining smaller group sizes in individual boats —both to maintain some distance between clients who may not be from the same pod AND because it makes the trip much more enjoyable for those rafting.
Masking: When riding on buses with more people in closer quarters, windows will be open to promote good ventilation and masks are not required but are recommended. We ask all our guests to respect others. If someone is requesting distance or that a neighbor mask for the short bus ride, please consider obliging them as a form of building trust and practicing teamwork. We will all have to get down the river together. WRT guides will have masks on them at all time and when visiting groups have their own seperate masking requirements, WRT guides will default to practicing according to the visiting groups guidelines.
Food: WRT is still providing pre-packaged foods on all Breakfast and Lunch trips. However, we are moving back toward guides doing some final riverside prep before serving. All guides will wash their hands prior to unpacking food and will wear gloves during final prep and serving.
Reporting Illness: Wrt asks that all guests continue to alert us if they or anyone in their party are feeling ill or showing flu-like symptoms before their trip begins, preferably before arriving at the office. WRT’s cancellation policy does make exception for Covid-like symptoms. We will work with guests to handle refunds. Our priority is keeping our other guests and guides healthy. Guides are regularly screened and expected to proactively report symptoms. WRT works to isolate guides who are feeling ill and other folks they may have come into contact with. Guides will be paid for missed work due to Covid quarantine and recover periods.
If a guest tests positive for Covid-19 within 48 hours after their rafting trip with WRT, please call us and let us know, so we can alert others of a possible exposure and take necessary precautions to minimize spread.
We had a great Summer 2021 and are looking forward to spending more time with all of you on the water in 2022! Thank you for your support during this time and for showing respect to one-another.
—Management
Published 2020:
WRT is taking the novel coronavirus seriously and in order to do so, we have implemented some new standards and protocols that will help keep our guests, staff, and community safe. Please take a look at our updated protocols and feel free to give us a call if you have any questions.
Group size and social distancing on DAY trips
All boats will have a maximum number of 6 participants in them at one time. Before boarding the boat, all participants will be following the hygiene protocols below. Each will have a designated location within the craft.
Any food that is part of a day trip will be prepared in third party professional kitchens.
Hygiene practices and protocols
Equipment cleaning:
All raft parts, hard goods, bags and all paddles used during a trip that come in contact with people will be wiped down with isopropyl alcohol or soapy water after each trip and left to sit untouched for 15 minutes in direct sunlight.
Helmets, splash tops and bottoms, gloves and booties used during a trip will be dunked in a bleach solution or soapy water, then rinsed in clean water. These solutions adhere to the National Institute of Health’s recommendations and the CDC findings and EPA guidelines. Any cleaned item will be left to dry and then placed in direct sunlight for 15 minutes again prior to its next use.
Vehicles used to transport any WRC participant back to their own car will be sanitized between each trip and kept clean from clutter and unnecessary objects. When using a shuttle service, we will ensure that shuttle service is meeting or exceeding the CDC guidelines for disinfecting.
Protocols while on Trips – Raft Trips
Each raft trip will begin when participants arrive at the WRT office/location.
- Each participant will be required to immediately wash their hands.
- Each participant will be required to make a “declaration of health” before the safety talk begins. WRC reserves the right to respectfully decline participation to anyone who has any of the following symptoms or has had them in the past 14 days: a fever, chills, shaking with no chills, loss of taste or smell, muscle pain, headache, sore throat, cough, shortness of breath, difficulty breathing not associated with a pre-existing condition like exercise induced asthma, persistent pain or pressure in the chest, new confusion or inability to arouse, bluish lips or face
- A hand wash station and hand sanitizer will be provided prior to trip departure, as well as immediately following the trip’s completion.
- Any items used or worn during the trip will be cleaned before the next trip or person/s use them according to the cleaning protocols above.
If someone in your party falls ill prior to a trip
- If any of our guests develops flu-like symptoms prior to any WRT trip, per CDC guidelines, we will provide that person or that person’s immediate party a full refund, excluding any taxes and fees.
- WRT will consult with the sick individual regarding rescheduling at a later date that is at least 14 days after the individuals reported symptoms.
If a Guide falls ill prior to a trip
- Any guide showing flu-like symptoms less than 14 days prior to a scheduled trip start date, will be required to self-isolate and they will be pulled from all future trips until symptoms have cleared and they have been healthy for 14 days.
- If another guide is not available to pick up the trip, it will be cancelled and the participants issued a refund, less the processing fees taken by our service providers.